Why Does Chat Behave Differently Across Browsers or Devices?

It's not actually a browser or device difference — it's a permissions difference that can look like one. Tags are only visible to Admins. Admins can filter and use Tags inside Chat, but Members never see Tags at all, regardless of what browser, device, or operating system they're using.

When would this come up?

• An admin reports that Chat "works differently" on their phone versus their laptop — but they were actually logged in as a Member on one device and an Admin on the other.
• A board member asks why they can't see the Tag options a staff member described seeing in Chat.

What to check

Before troubleshooting a browser/OS issue in Chat, confirm which role each person was logged in as. If a Member reports missing Tag options, that's expected behavior, not a bug.