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Waive Late Fees on Dues and Fees

Remove a late fee from an individual invoice, whether or not it’s currently past due.

Steps

  1. Click on the Payments tab on the vertical Dashboard menu at the left side of the screen.
  2. Click on the Dues & Fees tab.
  3. Find the item and click the View Summary (magnifying glass) icon in the ACTIONS column.
  4. Find the invoice, click the three-dot menu in its ACTIONS column, and select Waive Late Fee.
  5. In the WAIVE LATE FEE? window, click Waive Late Fee to confirm.

Note: Waiving a late fee removes all late charges on that invoice, whether flat-fee or interest-based. The Waive Late Fee option only appears on invoices with an un-waived late fee.

To close the window without waiving, click Cancel or the X in the top right corner.

Tip: To waive late fees on every currently filtered invoice at once, use Waive Filtered Late Fees from the Invoice Actions menu on the item’s summary window instead. To waive all late fees for an item regardless of filters, use Waive All Late Fees from the Dues Actions menu on the main Dues & Fees list.