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Void a Member Wallet Transaction

You can void an individual positive transaction (credit) on a Member Wallet from the MANAGE MEMBER WALLET window. Voiding reduces the Wallet balance by that transaction's amount. To keep a clear financial record, voided transactions stay listed -- marked with a red VOID label -- rather than being removed.

Note: this only voids a Wallet balance credit. To void a one-off invoice generated from a negative Wallet amount, see the separate article on voiding a Member Wallet one-off invoice.

Steps

  1. Click Membership > Members.
  2. Find the Member whose transaction you want to void. In the Actions column, click the three-dots menu and choose Manage Wallet.
  3. In the MANAGE MEMBER WALLET window, find the transaction (use the search box if the list is long).
  4. In that transaction's Actions column, click the three-dots menu and choose Void Transaction.
  5. In the VOID TRANSACTION window, review the Transaction Identifier, Name, and Amount shown.
  6. Click Void to confirm, or Cancel to close the window without voiding it.

Once voided, the transaction remains in the list with a red VOID marker next to its amount, and the Wallet's balance updates to reflect the reversal.