View Recipients and Resend an Individual Message

View Recipients and Resend an Individual Message

Also searched as: resend an email, resend a message, message recipients list, who received this message

The Recipients tab of a Selected Message window (Message Center > History) lists each individual message sent as part of an overall message transmission. It may include one recipient or your entire community.

 How to Access the Recipients Tab

1. Click on the Message Center tab, then History.
2. Click View on a transmission (or view more to find one first).
3. Click on the Recipients tab.

 Searching Recipients

• In the Search Recipients box, type or paste all or part of a recipient's name or e-mail address.
  • Note: Because you're already viewing a specific transmission, this search does not search by message subject.
• Click the Search button (magnifying glass) to run the search.
• Click the Clear button ("X") to clear the search box.
• Use the Status dropdown to filter recipients by delivery status: Processing, Delivered, Opened, or Not Delivered.
  

 Understanding the Recipients List

Each row shows:

• When Sent — date and time (Eastern Time)
• Recipient(s) — name of the individual who received the message
• Contact Info — recipient's e-mail address
• Status — delivery status of that individual message
• Opens — number of recorded opens for that individual message

 How to Resend a Message

1. Locate the recipient whose message you want to resend.
2. Click on the Resend arrow at the right of their row.