View and Understand the Ticketing System List

View and Understand the Ticketing System List

Also searched as: tickets overview, ticketing dashboard, list of ticket forms, why is my ticket pending

1. Click the Forms tab on the vertical Dashboard menu at the left side of the screen.
2. Click the Ticketing System tab.

 What the List Shows

The Tickets window loads a list of every ticketing form your organization has created. Each row shows:

• Form Name
• Type
• Pending — count of submissions awaiting admin attention
• Approved — count of submissions that were approved
• Rejected — count of submissions that were rejected
• Modified — the date of the most recent change
• Actions — a three-dots menu with more options for that form

 Why a Ticket Shows as "Pending"

A ticket's status can be Pending for three different reasons:

• It's a brand-new submission that hasn't been reviewed yet.
• It's the member's response to an admin's request for more information.
• It's the member's response to a modification request.

 Related Articles

• Review, Comment on, and Request Modifications to Ticketing System Form Submissions
• Search for Ticketing System Forms or Form Submissions