Skip to content
English
Contact us
  • There are no suggestions because the search field is empty.

Request a Paid Add-On for Your Community

How to ● Add Professional Email Accounts ● Purchase More Text Messages ● Purchase Custom Newsletter Templates ● Custom Support Services

Request a Paid Add-On for Your Community

Also searched as: purchase more texts, buy a professional email account, custom newsletter template, add-on services

Overview

The Add-Ons Services screen lists optional paid upgrades available for your community, along with a history of every add-on inquiry you've submitted. Go to Account > Add-Ons to view it.

 Available Add-Ons (Prices subject to change)

  • Add Professional Email Accounts — Purchase custom e-mail addresses that match your domain name. Priced at $3.99/month per address (Individual) or $4.99/month per address (Team).
  • Purchase More Text Messages — Add bundles of 1,000 additional texts for $25 per bundle if your community is running low on its included allotment.
  • Purchase Custom Newsletter Templates — Have HOA Start's in-house designer create a custom newsletter template for your community.
  • Custom Support Services — Request expanded, hands-on support beyond standard Support Desk tickets.

 How to Request an Add-On

  1. Go to Account > Add-Ons.
  2. Find the add-on you want under Add-Ons Services and click its Request Info button.
  3. In the Support Ticket window that opens:
    • Confirm or adjust the Recipients (defaults to your team's admin contacts).
    • Enter a Subject for your request.
    • Type your question or request details in the message box. Use the formatting toolbar (Styles, Format, Font, Size) if needed.
    • Optionally click Upload photos or documents to attach a file.
  4. Click Send to submit the ticket, or Close to cancel.

Your request is routed to the HOA Start team as a support ticket. Once it's handled, it appears as a row on the Add-Ons screen with the date, ticket number, and which admin submitted it — click View on that row at any time to review the ticket.

 Tracking Existing Requests

The Add-Ons table shows every past inquiry:

  • Date — when the request was submitted
  • Ticket # — the associated support ticket number
  • Add-On Inquiry — a short label for what was requested
  • Admin — which admin on your team submitted the request
  • View — reopen the ticket

A Mark Payment icon also appears on each row — HOA Start's team uses it to log payment once the add-on purchase is finalized, so don't be surprised to see it there.

If you have questions about an existing add-on charge, use the View action on that row to reopen the original ticket thread rather than submitting a new request.