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Rename a Conversation

Give a conversation a custom title in place of the default name (which is generated from its participants).

Steps

  1. Log into the member-facing side of your website directly, or click Public Site on the Dashboard’s left menu.
  2. Click the Messaging icon (a pair of speech bubbles) in the menu bar under your organization’s name.
  3. Click the three-dot menu in the top right corner of the conversation you want to rename.
  4. Select rename conversation.
  5. In the EDIT CONVERSATION NAME window, clear the existing name and type your new title.
  6. Click Update.

To back out without renaming, click Cancel or the X in the top right corner.