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Remove a Message from a Conversation

Remove a message you sent (or, if you’re an organization Admin, any message) from a conversation.

Steps

  1. Log into the member-facing side of your website directly, or click Public Site on the Dashboard’s left menu.
  2. Click the Messaging icon (a pair of speech bubbles) in the menu bar under your organization’s name.
  3. Click the conversation containing the message you want to remove.
  4. Click the three-dot menu in the top right corner of that message.
  5. Select remove message.
  6. In the REMOVE MESSAGE? window, click Remove to confirm.

To back out instead, click Cancel or the X in the top right corner.

Note: Removing a message doesn’t delete its bubble from the conversation entirely — the timestamp and sender stay in place, but the message text is replaced with This message has been removed. This action can’t be undone.