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Remove a Member from a Conversation

Remove another participant from a messaging conversation.

Steps

  1. Log into the member-facing side of your website directly, or click Public Site on the Dashboard’s left menu.
  2. Click the Messaging icon (a pair of speech bubbles) in the menu bar under your organization’s name.
  3. Click the three-dot menu in the top right corner of the conversation, then select view participants.
  4. Find the participant you want to remove in the list, then click the three-dot menu beside their name.
  5. Select remove member from conversation.
  6. In the CONFIRM REMOVE PARTICIPANT window, click Remove to confirm.

To back out instead, click Cancel or the X in the top right corner.

Note: The three-dot menu next to another person’s name only appears if you’re the conversation’s creator or an organization Admin. The removed member’s previous messages remain visible to everyone else unless removed individually, but the member themselves no longer has access to the conversation going forward. To remove yourself instead of another participant, use Leave a Conversation.