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How do I void a one-off household wallet invoice from member details?

How Do I Void a One-Off Household Wallet Invoice from Member Details?

Household Wallet one-off invoices (created from a negative Wallet amount) do NOT appear in the "Dues and Fees" section of your Admin Dashboard. Look for them in the MEMBER HOUSEHOLDS section of the MEMBER DETAILS window.

Steps

  1. Click the Membership tab, then the Members tab, to reach the MEMBERS window.
  2. Find a member of the Household whose one-off invoice you want to void.
  3. In the Actions column, click the three-dots menu and choose View Member.
  4. In the MEMBER DETAILS window, find the invoice listed in the MEMBER HOUSEHOLDS section. Click the Mark Payment icon next to it.
  5. In the UPDATE PAYMENT STATUS window, activate the Mark this invoice as VOID radio button.
  6. Click Save Status to void the invoice.

Note: From this same window you can instead choose Record a manual payment to apply Household Wallet balance funds to the invoice, rather than voiding it.