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How do I review Message Center transmission history?

Review Message Center Transmission History

Overview

The Message Center History tab shows the transmission history of system-generated e-mail messages and e-blasts you create. Use it to see who has (and hasn't) received or opened a message, resend individual messages, and search by recipient, message type, and transmission date.

Note: Message Center History only lists messages sent since the Message Center feature became operational.

 How to Access Message Center History

  1. Click on the Message Center tab in the Admin Dashboard menu.
  2. Click on the History tab.

The initial History window displays up to five of your most-recent transmissions. If more than five transmissions have gone through the system, click view more to load the full history page.

 Understanding the Recent Transmissions List

Each row shows:

  • The Subject of the message
  • The number of Members to whom it was delivered
  • The date and time it was sent (shown in Eastern Time)

Click on a row to view more information.

Note on dynamic variables: Message Subjects can include dynamic variables — for example, first/last name, e-mail address, or community name. In the "Recent Transmissions" list, the Subject shown displays the *name* of the dynamic variable (e.g., "Member First Name"), not the individualized data that appears in the actual message sent to each recipient. To search for a transmission that uses a dynamic variable in its Subject, search using the variable's name.

 The Full Transmission History List

Click view more to load the full list. If it contains more than 20 items, use the page-navigation arrows above and below the list to move between pages.

Each row in the full list presents:

  • Number of Members the message was sent to
  • Subject
  • Date and time sent (Eastern Time)
  • Message type
  • Delivery status
  • An Actions column with a View link

 Viewing a Specific Transmission

Click the View link on any row to open the Selected message window, which includes:

  • Subject (with dynamic variables shown as entered in the template)
  • To — how many people were sent the message
  • From — the whitelisted sending address
  • When Sent — transmission date and time (Eastern Time)

The Statuses Legend

  • Partially Delivered (yellow) — Some, but not all, recipients of the transmission have received their message
  • Delivered (green) — Message has reached its recipient
  • Opened (blue) — Recipient has opened the message
  • Not Delivered (red) — Message cannot reach recipient (e.g., bad/blocked address, full mailbox, recipient blocked a previous message as spam)

Note: A message must be "Delivered" before it can be "Opened." Individual recipients can also show a "Processing" status while their message is still in transit — see their status in the Recipients tab of a transmission.

 The Details Tab

The Details tab of the Selected message window includes:

  • At a glance — number of people sent the message, and number who opened it at least once.
  • Note: some recipients' e-mail software blocks open-tracking for privacy reasons, so the actual open count may be higher than what's shown.
  • Delivery status — a summary of the overall delivery status of the transmission (e.g., "Partially Delivered"), based on the Statuses legend.