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How do I download submission data from a ticketing system form?

# Download Submission Data from a Ticketing System Form

Also searched as: exporting ticket data, downloading ticketing system responses, saving ticket submissions as CSV, ticketing system export

Once a Ticketing System form receives submissions from members who enter request data into it on your website, you can download that data from the "TICKETS" window.

Steps to Download Ticket Submission Data

  1. Click the Forms tab on the vertical Dashboard menu at the left side of the screen.
  2. Click the Ticketing System tab.
  3. In the Tickets window that opens, locate your ticket in the list.
  4. If the Ticketing System form has received at least one submission:
    • Open the ACTIONS column's three-dots menu.
    • Select Download CSV.
    • Choose where to save the file.
    • Click OK to download the data.

 Quick Reference

  • Requirement: The form must have at least one submission before the "Download CSV" option is available.
  • File format: Data downloads as a CSV file, which can be opened in any spreadsheet program.