---
title: How do I create a ticketing system form?
description: forms, ticketing, ARC, request form
---
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1. [HOA Start - Classic](https://help.hoastart.com/?hsLang=en)
2. [Ticketing System](https://help.hoastart.com/ticketing-system?hsLang=en)
# How do I create a ticketing system form?
### Create a Ticketing System Form
*Also known as: setting up an architectural request form, creating a ticket form, new ticketing form, ARC request form setup*
### What Is a Ticketing System Form?
The Ticketing System lets you build custom forms so members can submit requests — architectural changes, maintenance requests, key fob orders, parking space requests, pool reservations, and similar items — for administrative review. Once submitted, you (the admin) can comment, request modifications, and approve or reject each request, all inside HOA Start.
### Step 1: Create the Form Shell
1. Click on the **Forms** tab on the vertical Dashboard menu at the left side of the screen.
2. Click on the **Ticketing System** tab.
3. In the **TICKETS** window that opens, click the **+ Add New Ticketing Form** button.
This opens the **ADD NEW TICKETING FORM** window. Fill in the basic settings here before you move on to building the form's actual questions:
- **Form Name** (required)
- **Submission Response** (required) — the message members see immediately after submitting
- **Form Recipient** (required, e-mail address) — click **+ Add Another Recipient** to notify more than one person
- **Make Survey/Poll**, **Enable Ticketing**, **Members Only**, **Make Form Uneditable**, and **Member Dashboard/Portal Accessible** checkboxes — turn on **Enable Ticketing** for this to function as a Ticketing System form. Note that with Enable Ticketing turned on, **Members Only** is locked on as well, since a ticket has to be tied to a logged-in member's account — it can't be made public.
Click **Save** to create the form.
### Step 2: Build Out the Form's Fields
Once the form shell is saved, it appears as a row in the **TICKETS** list. To add its actual questions and input fields (text boxes, dropdowns, file uploads, etc.):
1. Find the form's row and open the **⋮** (three-dot) menu in the **ACTIONS** column.
2. Click **Form Builder**.
This opens the **FORM MANAGEMENT** window, pre-loaded with your form. A Ticketing System form is a type of custom form, so building it out works the same way as building any other custom form or survey in HOA Start:
- Custom forms display their input requests in individual **sections** — for example, an Architectural Request form might have a "Change Details" section and a "Contractor Information" section.
- Add as many sections and fields as your form needs (name, address, phone, proposed change, dimensions, file upload for supporting documents, etc.).
For full instructions on adding sections and fields, see the **Custom Forms** help topic, starting with the section titled "Custom forms display their requests for input in individual sections."
### Step 3: Adjust Form Settings Later
If you need to change the form's name, response message, recipient(s), or Members Only status after creation, use the same row's **⋮** menu and choose **Edit Form Settings** instead of **Form Builder**. See **Customize or Edit a Ticketing System Form** for the full walkthrough.
### What Happens After the Form Is Created
Once your Ticketing System form is live:
- Members submit requests through the form on your website, then click **Submit**.
- New submissions land in the **Pending** tab of that ticket's list, where they need administrator attention. A ticket can be pending for one of three reasons: it's brand new, it's a response to a request for more information, or it's a response to a modification request.
- Administrators review the "Request Details," comment (including admin-only comments that members never see), request modifications, and ultimately **Approve** or **Reject** the request.
Approved and rejected submissions move to their own tabs, where they remain viewable (though no longer editable) by both members and admins.
### Next Steps
- To publish the form on your website so members can actually access it, see **Create a Ticketing System Page and Attach a Ticketing System Form**.
- To add or change fields, recipients, or the Members Only setting later, see **Customize or Edit a Ticketing System Form**.
### Related Articles
- [How does the ticketing feature work?](https://help.hoastart.com/how-does-the-ticketing-feature?hsLang=en)
- [How do I create a ticketing page on the public side of the site?](https://help.hoastart.com/how-do-i-create-a-ticketing-page-on-the-public-side-of-the-site?hsLang=en)
- [Can I edit or customize a ticketing form?](https://help.hoastart.com/can-i-edit-or-customize-a-ticketing-form?hsLang=en)
- [How do I deactivate a ticketing system form?](https://help.hoastart.com/how-do-i-deactivate-a-ticketing-system-form?hsLang=en)
- [How do I download submission data from a ticketing system form?](https://help.hoastart.com/how-do-i-download-submission-data-from-a-ticketing-form?hsLang=en)
- [Review, Comment on, and Request Modifications to Ticketing System Form Submissions](https://help.hoastart.com/review-comment-on-and-request-modifications-to-ticketing-system-form-submissions?hsLang=en)
- [Search for Ticketing System Submissions by Member Details](https://help.hoastart.com/search-for-ticketing-system-submissions-by-member-details?hsLang=en)
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