---
title: How do I create a Household wallet transaction/credit?
description: household wallet, wallet, member account credit
---
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# How do I create a Household wallet transaction/credit?
### Add a Household Wallet Transaction
*Also searched as: household invoice, wallet credit, one-off invoice, household balance*
### Create a Household Wallet Invoice (Negative Amount)
*(also: negative wallet amount, auto-generated invoice, wallet-based billing)*
When you add or import a **negative amount** into a Household Wallet, the system automatically generates a one-off invoice in that amount and e-mails it to the Household Members.
- If you import a negative balance for a specific Household, you do **not** need to create a separate Household Wallet invoice for that amount — the import already does this.
- A Household Wallet invoice covers an amount that an individual Household owes **outside of** any current dues already set up in the system.
- Only use a Wallet invoice to collect money a Household owes beyond and outside of any late payment for a one-off invoice already invoiced through the system. Otherwise, you will create a duplicate payment request.
### Manual addition via Members
1. Click the **Membership** tab on the vertical Dashboard menu (left side of the screen).
2. Click the **Members** tab.
3. In the **MEMBERS** window, scroll to find the correct entry. Use the page arrows/numbers if the list spans multiple pages.
- To search for a specific Member, see "Filter the Member List" in the Membership section.
4. In the **Actions** column, click the three-dots menu and choose **View Member**.
5. In **MEMBER DETAILS**, scroll to **MEMBER HOUSEHOLDS** and click **+Add Invoice** next to the applicable Household.
6. In **ADD INVOICE**, enter a distinctive name in **Invoice Name**.
7. Enter the billable amount in the **Amount** box.
8. Click the **Due Date** box to open a calendar and select the due date.
- Use the arrows to change months. Click a start date, then an end date, to set the range. Click **Set** to confirm.
9. Use the **"When would you like the invoice to be due?"** dropdown to select payment terms:
- Choose **Net 15, 30, 45, 60, 90, 120, or 365** to give members that many days to pay.
- Choose **Custom Terms** to enter a different number of days. The system shows the date invoices will go out based on this value.
10. In **Add Invoice Instructions**, type payment instructions or other details for members.
11. Set **"Should this due be required for Member Access?"**:
- **Yes** — blocks late-paying Members from Members-only site areas until they pay.
- **No** — allows full site access regardless of payment status.
12. Click **Next** to advance to the fees tab (or **Cancel** / **Esc** / **X** to exit without saving).
13. On **ADD FEES**, activate **Enable Partial Payments** to let Members pay in installments.
- Note: you cannot enable both partial payments and late fees together.
- Enabling partial payments does not create a payment schedule — it simply allows more than one payment toward the total due.
14. Activate **Enable Service Fees** to apply a transaction fee to each payment.
- Once enabled, percentage and amount boxes appear, preset correctly for invoices **≤ $625**.
- If the invoice is **\> $625**, change the ACH service fee to **0% and $6.25**.
- Service fees are added to what the member pays. If not enabled, the fee is instead deducted from what Stripe deposits to your bank account. (See [How do transaction processing fees work?](https://help.hoastart.com/how-do-transaction-processing-fees-work?hsLang=en) in Best Practices.)
15. In **Late Fees**, activate either or both fee options:
- **Enable Interest-Based Fee** — simple or compound interest with a grace period and optional recurrence.
- Set **Interest type** to Simple or Compound.
- Enter the **Percent** (of invoice face value).
- Set **Frequency**: Once, Daily, Weekly, Monthly, Quarterly, Bi-Annually, or Yearly.
- Enter the **Grace Period** (days before the fee applies).
- Remove via the trash-can icon (visible only once this fee type is enabled).
- **Enable Flat Fee** — a flat-dollar late fee with grace period and optional recurrence.
- Enter the **Amount**, **Frequency**, and **Grace Period** as above.
- Click **+Add Another** to add more flat fees (note: only one interest-based fee is allowed, but multiple flat fees are).
- Remove via the trash-can icon.
16. Click **Save** when finished. (Or **Back** then **Cancel** / **Esc** / **X** to exit without saving.)
### Manual addition via Households
1. Click **Households** on the vertical Dashboard menu, then the **Households** tab.
2. Scroll the list to find the correct Household (see "Search for Households" for filtering tips).
3. In **Actions**, click the three-dots menu and choose **Add Invoice**.
4. Follow the same steps as above (Invoice Name, Amount, Due Date, payment terms, instructions, Member Access toggle, fees, late fees, Save) — the fields and options are identical to the Members-tab flow.
### Addition via import
1. Click **Households \> Households**.
2. Click **Households Actions** and choose **Import Invoices or Balance**.
3. Click **+Import Household Transactions**.
4. Click **Download Import Template** to get the `import-Household-transactions.csv` file (requires Excel or another spreadsheet program).
5. Enter one line per transaction. Enter negative values with a minus sign (e.g., `-50.00`). Save and close — do not change the file format. **Warning:** each negative row generates a real invoice that is e-mailed to the Household Members immediately when you complete the import — this cannot be undone.
6. Click **Browse**, select your saved file, and click **Open**.
- Use **Remove File** to deselect a wrong file, or **Cancel** / **Esc** / **X** to stop.
7. Enter a value in **Terms** for the number of days before the due date the invoice goes out.
8. Click **Due Date** and set the date via the calendar (arrows to change month, click start/end dates, **Set** to confirm).
9. Click **View Summary**.
10. In the **HOUSEHOLD WALLET TRANSACTIONS IMPORT SUMMARY** window, click **Import** to complete the process (or **Cancel** / **Esc** / **X** to stop).
### Add a Household Wallet Balance (Positive Amount)
*(also: wallet credit, positive balance, overpayment credit)*
- Member and Household Wallets are completely separate — each pays only its own type of dues.
- A Household Wallet **balance** represents payment greater than the amount of dues owed. Invoices can't accept overpayment, so a positive balance must be added outside the invoice system.
- **Only an Admin** can add a positive amount to a Household Wallet.
- Add funds when a Household has a positive payment balance beyond any current one-off invoice already in the system.
- If a Household Member wants to add funds themselves, accept an offline payment or set up a One-Time Charge to collect it.
### Manual addition via Member Details
1. Click **Membership \> Members**.
2. Scroll to find the Member belonging to the Household (see "Filter the Member List" for search help).
3. In **Actions**, click the three-dots menu and choose **View Member**.
4. In **MEMBER DETAILS**, scroll to **MEMBER HOUSEHOLDS** and click **View Wallet**.
5. In **MANAGE HOUSEHOLD WALLET**, click **+Add Transaction** (top right).
6. In **ADD TRANSACTION**, enter a distinctive **Transaction Name**.
7. Enter the **Amount**.
8. Enter any **Notes** about the transaction.
9. Click **Submit** to save (or **Cancel** / **Esc** / **X** to exit without saving).
### Manual addition via Households
1. Click **Households \> Households**.
2. Scroll to find the correct Household (see "Search for Households" for filtering tips).
3. In **Actions**, click the three-dots menu and choose **Manage Wallet**.
4. In **MANAGE HOUSEHOLD WALLET**, click **+Add Transaction**.
5. Enter **Transaction Name**, **Amount**, and **Notes** as above.
6. Click **Submit** to save (or **Cancel** / **Esc** / **X** to exit).
### Addition via import
1. Click **Households \> Households**.
2. Click **Households Actions** and choose **Import Invoices or Balance**.
3. Click **+Import Household Transactions**.
4. Click **Download Import Template** to get `import-Household-transactions.csv` (requires Excel or another spreadsheet program).
5. Enter one line per transaction, using only positive amounts (e.g., `50.00`). Save and close without changing the file format. **Do not enter negative values in this import** — a negative row is treated as a Household Wallet Invoice and will generate a real invoice that's e-mailed to the Household Members immediately, with no undo.
6. Click **Browse**, select the file, click **Open**.
- Use **Remove File** to deselect a wrong file, or **Cancel** / **Esc** / **X** to stop.
7. Click **View Summary**.
8. In the **HOUSEHOLD WALLET TRANSACTIONS IMPORT SUMMARY** window, click **Import** to complete (or **Cancel** / **Esc** / **X** to stop).
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