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How do I add comments or attachments to Violations?

# Add Comments and Attachments to a Violation

Also searched as: violation comments, admin only comment on a violation, attach a file to a violation ticket

Where Comments Live

Once a violation ticket is assigned, admins and the member can communicate with each other through the Violation Comments area on the right side of the VIOLATIONS REVIEW window.

 Adding a Comment

  1. Type your message in the comment box.
  2. To keep the comment visible to other admins only (not the member), activate the Admin Only Comments checkbox before posting. These appear with a distinct background and are marked as admin-only.
  3. Click Add Comment to post.

 Attaching a File to a Comment

Both admins and members can click the include attachment hyperlink next to the comment box to attach a file (for example, follow-up photos) to the violation ticket.

Any file attached through a comment also shows up in the Attachments section of the Violation Details tab.

 Where Members See This

Members access the Violations Review window either from the community's public website or from the Violations card on their Member Dashboard. The member-facing version of this screen does not show admin-only comments.