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How can I get rid of unwanted invoices?

How to Remove Unwanted Invoices

Are you faced with invoices that didn't get generated when or how you expected, and now you want to remove them entirely? Before you take action, make sure you're using the best approach.

Summary: Best Practice

  • Do not use the "Delete Unpaid Invoices" bulk option — it deletes all unpaid invoices for the dues item, regardless of any search or date filter.
  • Do not rely on deleting individual invoices — deleted invoices can regenerate, and you lose the ability to remove remaining invoices if you later delete the dues item.
  • Instead, void the invoices. Voiding is the safest way to remove an unwanted invoice while keeping a clean record of what happened.

 Option 1: Bulk Delete (Not Recommended)

  1. Go to Payments > Dues & Fees > [Name of dues item] > Actions > View Summary.
  2. Click Invoice Actions.
  3. Select Delete Unpaid Invoices.

Warning: This deletes all unpaid invoices for the dues item — even if you searched for specific invoices or limited the Invoice Range dates at the top left of the page..

 Option 2: Delete a Single Invoice (Not Recommended)

  1. Go to Payments > Dues & Fees > [Name of dues item] > Actions > View Summary.
  2. In the Actions column for the specific invoice, choose Mark Payment.
  3. In the UPDATE PAYMENT STATUS window, delete the specific invoice.

Drawback: In some cases the invoice will regenerate (the window warns you of this). If you delete some invoices and then delete the dues item that generated them, you can no longer remove any remaining invoices from that dues item.

 Option 3: Void the Invoice (Recommended)

  1. Go to Payments > Dues & Fees > [Name of dues item] > Actions > View Summary.
  2. In the Actions column for the specific invoice, choose Mark Payment.
  3. In the UPDATE PAYMENT STATUS window, choose Mark this invoice as VOID.
  4. Click Save Status.

 How to Verify Voided Invoices

Voided invoices appear in the dues item summary you download from:

Payments > Dues & Fees > [Name of dues item] > Actions > View Summary > Invoice Actions > Download Summary Data

This lets you confirm exactly which invoices you voided.