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How can a member amend or resubmit a ticket?

Amend and Resubmit a Ticket Submission (Member)

Also searched as: how do I edit my ticket, modification request response, resubmit a ticket, amend button

When You'll See This

If an administrator reviews your ticket and needs changes before it can be approved, they'll send a request for modification. Your ticket's status becomes Pending again, and you'll see the request as a comment on your submission.

 How to Amend Your Submission

  1. Open your ticket submission (from your Member Dashboard's Tickets card, or the link in your notification email).
  2. At the bottom of the Request Details box, click the Amend button.
  3. This reopens the original submission form (the Amend Form window) so you can make changes to your original entries.
  4. Make your edits, then click the Resubmit button to lock the ticket information again and return the ticket's status to Pending for another admin review.

 Replying Without Amending

If you just want to reply to a comment without resubmitting the form:

  • Use the Add Comment button to post an ordinary reply.
  • Use the Resubmit button only when you're responding to a specific request for modification — this is what locks the form and moves it back into the review queue.