Edit a Message in a Conversation

Change the text of a message you already sent within a conversation.

Steps

1. Log into the member-facing side of your website directly, or click Public Site on the Dashboard’s left menu.
2. Click the Messaging icon (a pair of speech bubbles) in the menu bar under your organization’s name.
3. Click the conversation containing the message you want to change.
4. Click the three-dot menu in the top right corner of that specific message.
5. Select edit message.
6. The message’s existing text loads into the Your message box at the bottom of the window. Update the text as needed.
7. Click Send to save your changes.

Note: An edited message stays in place in the conversation — it isn’t removed and re-sent. Its timestamp updates to show both the original send time and an edited on date and time, so other participants can see it was changed.

Note: The three-dot menu only appears on messages you sent yourself (or on any message if you’re an organization Admin), and only while the message hasn’t already been removed.