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Does Stripe Need to Be in Live Mode for Event Payments?

Yes. Events with paid registration need the organization's Stripe account in Live Mode. Stripe Test Mode is not supported for production communities — it's a developer/sandbox setting, not something we support customers using.

When would this come up?
  • A member gets a payment error registering for a paid event, and the org's Stripe account turns out to be in Test Mode.
  • An admin switches an org's Stripe account to Live Mode and existing saved payment methods stop working — that's expected. A Test Mode sandbox payment method won't work once the account is switched to Live, since Stripe treats the two modes as entirely separate.
What to check

If event payments are failing, confirm the org's Stripe connection is in Live Mode under Account > Settings > Stripe Setup. If a member's card was saved while the account was in Test Mode, they'll need to re-add their payment method after the switch to Live Mode.