Create a FAQ Page, Add FAQs and Answers to the Page

Publish a page of frequently asked questions, organized into categories, so members can find answers without contacting your organization directly.

Before You Start

Add a new page and choose FAQ or FAQ - Multi Section from the Page Template dropdown — see Add a Page for the full page-creation steps. The Multi Section template adds title-and-paragraph widgets above the FAQ categories; both use the same steps below to manage categories and questions.

Adding a Category

1. Click on the Manage Site tab on the vertical Dashboard menu at the left side of the screen, then click Site Setup.
2. In the Site Builder window, click your FAQ page in the left-side page list.
3. Click +Add Another Category.
4. In the ADD CATEGORY window, enter a Category Name.
5. Click Add.

Adding a Question and Answer

1. Click a category’s name (not its pencil edit icon) to expand it and reveal its questions.
2. Click +Add New Q&A.
3. In the ADD QUESTION AND ANSWER window, choose a category from the Category dropdown, or select Add New Category to create one without leaving this window.
4. Enter your question in the Question box.
5. Enter your response in the Answer box, using the formatting toolbar as needed.
6. Click Add to save.

To exit either window without saving, click Cancel, press Esc, or click the X in the top right corner.

Tip: Each existing question shows its own Edit button beneath its answer — click it to change that question or answer later. Click the category’s pencil icon (rather than its name) to rename the category itself.