---
title: Can I edit or customize a ticketing form?
description: forms, ticketing, edit
---
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# Can I edit or customize a ticketing form?
### Customize or Edit a Ticketing System Form
*Also known as: edit a ticket form, change a support ticket form, update ticketing system fields, modify a help-desk form*
After you create a Ticketing System form, use these steps to add to or change its interactive features.
### Step 1: Open the Form's Actions Menu
1. Click on the **Forms** tab on the vertical Dashboard menu at the left side of the screen.
2. Click on the **Ticketing System** tab.
3. In the **Tickets** window, locate your form in the list.
4. Click the **⋮** (three-dot) menu in the **ACTIONS** column for that form's row. This opens a dropdown with several options, including **Access Management**, **Duplicate Form**, **Edit Form Settings**, **Form Builder**, and **Deactivate**.
### Step 2: Edit Basic Form Settings
To change the form's name, recipients, or the "Members Only" setting:
1. From the **⋮** Actions dropdown, click **Edit Form Settings** (gear icon).
2. In the **EDIT TICKETING FORM** window that opens, update any of the following:
- Form Name
- Submission Response
- Form Recipient(s)
- Make Survey/Poll, Enable Ticketing, Make Form Uneditable, Member Dashboard/Portal Accessible checkboxes
- Members Only — note this checkbox is locked on (not editable) whenever Enable Ticketing is on, since a ticket must be tied to a logged-in member's account
3. Click **Save** to accept your changes and return to the **TICKETS** window.
- To cancel instead, click **Cancel**, press **Esc**, or click the **X** in the top right corner.
### Step 3: Add or Edit Sections and Fields
To add new input fields or edit the layout of the ticket form itself:
1. From the **⋮** Actions dropdown, click **Form Builder** (pencil icon) instead of Edit Form Settings.
This opens the **FORM MANAGEMENT** window with that form pre-loaded. If you open the wrong form by mistake, use the **Select Form to Edit** dropdown at the top of the window to switch to the correct one — it also includes a **+ CREATE NEW FORM** option. From here, follow the same process used for Custom Forms:
- See the **Custom Forms** help article, specifically the "Customize or Edit a Form" section, starting at "Custom forms display their requests for input in individual sections."
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